Career

Job Title: Front Office Manager

Department: Front Office

Location: Jiuding Joy Hotel, Amritmarg, Thamel, Kathmandu

Position Type: Full-Time

Position Summary:

The Front Office Manager will oversee the daily operations of the front office, ensuring the highest level of guest satisfaction, efficient processes, and team performance. This role is responsible for leading and training front office staff, managing guest relations, and collaborating with other departments to maintain service excellence in line with the hotel’s standards.

Key Responsibilities:

• Oversee and manage all front office operations including reception, concierge, guest services, reservations, OTA, and bell desk.
• Lead and supervise the front office team to deliver professional, efficient, and friendly service.
• Ensure smooth check-in/check-out procedures and handle VIP arrivals and departures.
• Monitor guest satisfaction scores and respond to guest feedback and complaints with professionalism and promptness.
• Implement service standards, policies, and procedures in alignment with the hotel's quality standards and brand image.
• Coordinate with Housekeeping, Sales, F&B, and other departments to ensure seamless guest experiences.
• Prepare departmental budgets, forecasts, and operational reports; manage cost control.
• Recruit, train, and evaluate front office staff, conducting performance reviews and coaching as needed.
• Maintain updated knowledge of room availability, rates, and promotions.
• Ensure compliance with safety, hygiene, and health regulations.
• Handle emergency or crisis situations in a calm and efficient manner.

Qualifications and Skills:

• Bachelor’s Degree in Hotel Management and Master’s Degree in Hospitality Management, Hotel Administration, Business, or related field.
• Minimum 4–5 years of experience as Front Office Manager or in a senior supervisory role in a 4- or 5-star hotel.
• Strong leadership, communication, and organizational skills.
• Knowledge of hotel management systems (e.g., Aegis, Opera, or similar PMS).
• Excellent interpersonal and problem-solving skills with a guest-focused approach.
• Proficient in spoken and written English; Mandarin or other Chinese dialects is a plus.
• Ability to work under pressure and multitask in a fast-paced environment.

Preferred Attributes:

• Experience working in a 4/5-star hotel.
• Culturally aware and adaptable, with the ability to work in a diverse team.
• Professional appearance and demeanor consistent with luxury service standards.

Job Title: Food and Beverage Manager

Department: Food and Beverage

Location: Jiuding Joy Hotel, Amritmarg, Thamel, Kathmandu

Position Type: Full-Time

Position Summary:

The Food and Beverage Manager is responsible for overseeing all F&B operations within the hotel, including restaurants, bars, and room service. This role ensures a high level of service, consistent quality, cost control, and profitability across all outlets, while upholding the cultural essence of Chinese hospitality and cuisine. The ideal candidate is a dynamic leader with a strong service orientation and a proven ability to manage multi-outlet operations.

Key Responsibilities:

• Manage day-to-day operations of all F&B outlets including Chinese specialty restaurants, bars, and in-room dining.
• Lead, motivate, and supervise F&B staff to maintain service excellence and uphold brand standards.
• Develop and implement operational strategies to improve guest satisfaction, efficiency, and profitability.
• Monitor and control inventory, purchasing, and stock levels to ensure cost efficiency and minimize waste.
• Coordinate with the Executive Chef to develop innovative menus, promote seasonal offerings, and maintain quality standards.
• Maintain compliance with hygiene, sanitation, and safety regulations as per local and international standards.
• Manage departmental budgeting, forecasting, and financial reporting in line with hotel goals.
• Plan and execute events, catering services, and promotional F&B activities.
• Handle guest feedback, complaints, and special requests professionally and promptly.
• Recruit, train, and evaluate team performance; conduct regular briefings and performance appraisals.
• Work closely with Sales & Marketing to develop promotional campaigns and increase F&B revenue.
• Maintain strong vendor relationships and ensure timely procurement of quality supplies.

Qualifications and Skills:

• Bachelor’s in Hotel Management and Master’s Degree in Hospitality Management, F&B Management, Business Administration, or a related discipline.
• Minimum 4–5 years of progressive leadership experience in food and beverage operations in a 4/5-star hotel.
• In-depth knowledge of Chinese culinary culture and luxury service standards will be a plus point.
• Strong financial acumen and experience managing departmental budgets and P&L.
• Excellent leadership, team-building and interpersonal communication skills.
• Proficiency in F&B software systems (e.g., MICROS, POS systems, inventory management tools).
• Fluent in English; Mandarin or other Chinese dialects preferred.
• Exceptional attention to detail and organizational abilities.

Preferred Attributes:

• Experience in Chinese fine dining or banqueting services.
• Innovative thinker with a flair for menu development and guest engagement.
• Culturally sensitive and capable of leading a diverse team.
• Passion for hospitality and guest service excellence.

Job Title: Housekeeping Manager

Department: Housekeeping

Location: Jiuding Joy Hotel, Amritmarg, Thamel, Kathmandu

Position Type: Full-Time

Position Summary:

The Housekeeping Manager is responsible for managing the overall operations of the housekeeping department to ensure cleanliness, orderliness, and appearance of guest rooms, public areas, and back-of-house facilities. The role requires strong leadership, attention to detail, and a commitment to delivering excellent guest experiences. The ideal candidate should have sound knowledge of hygiene standards, modern housekeeping techniques, and Chinese hospitality values.

Key Responsibilities:

• Lead and supervise the housekeeping team, ensuring all rooms and public areas meet the highest standards of cleanliness and presentation.
• Plan, organize, and monitor daily operations, staff schedules, and departmental workflows.
• Conduct regular inspections of guest rooms, corridors, public spaces, and staff areas to ensure quality standards are consistently maintained.
• Coordinate with Front Office and Maintenance to ensure efficient room turnovers and prompt maintenance reporting.
• Train, develop, and evaluate housekeeping staff; foster a positive and disciplined work environment.
• Monitor inventory of cleaning supplies, linen, and guest amenities; ensure cost-effective purchasing and stock management.
• Implement and monitor compliance with hygiene, health, and safety regulations, including local government and hotel brand standards.
• Oversee laundry operations and ensure proper care of uniforms, guest linen, and hotel soft furnishings.
• Handle guest complaints and special requests with professionalism, discretion, and efficiency.
• Prepare departmental budgets, expense reports, and cost control strategies in alignment with the hotel’s financial objectives.
• Develop standard operating procedures (SOPs) and ensure staff adherence to consistent service and cleanliness protocols.
• Support sustainability practices by implementing eco-friendly housekeeping methods and minimizing waste.

Qualifications and Skills:

• Bachelor's in Hotel Management and Master’s Degree in Hospitality Management, Hotel Administration, or a related field.
• Minimum 4–5 years of experience in a housekeeping management role in a 4-star or 5-star hotel.
• Proven leadership and team management capabilities with a hands-on approach.
• Strong knowledge of cleaning techniques, equipment, linen care, and chemicals.
• Excellent attention to detail, organizational skills, and time management.
• Effective communication skills in English; proficiency in Mandarin or other Chinese dialects is an advantage.
• Familiarity with housekeeping management systems (e.g., Aegis, Opera PMS or similar software).
• High level of integrity, discretion, and professionalism.

Preferred Attributes:

• Previous experience in 4-5 star-rated hotels.
• Knowledge of Chinese cultural service expectations and guest preferences.
• Strong orientation toward service excellence and guest satisfaction.
• Ability to handle pressure and multitask in a fast-paced environment.

Job Title: Food and Beverage Supervisor

Department: Food and Beverage

Location: Jiuding Joy Hotel, Amritmarg, Thamel, Kathmandu

Position Type: Full-Time

Position Summary:

The Food and Beverage Supervisor is responsible for the daily operations and service delivery of the hotel’s dining outlets, ensuring exceptional guest experiences that align with the standards of a Chinese 4/5-star hotel. The role involves supervising service staff, coordinating between departments, maintaining cleanliness, and ensuring prompt, efficient service across the outlets.

Key Responsibilities:

• Supervise daily F&B outlet operations, including restaurant, bar, and in-room dining, as assigned.
• Ensure the highest levels of guest satisfaction by maintaining service standards and professionalism at all times.
• Assist in scheduling, assigning tasks, and monitoring performance of service staff.
• Oversee table setup, cleanliness, and readiness of dining areas before service periods.
• Welcome guests, manage reservations and seating, and handle guest inquiries or complaints professionally.
• Provide on-the-job training and support to new and existing team members.
• Coordinate with kitchen and stewarding teams to ensure smooth service flow and timely delivery.
• Monitor food quality, presentation, and adherence to safety and hygiene standards.
• Maintain stock levels of service materials (menus, cutlery, condiments, etc.) and request replenishments as necessary.
• Assist in conducting pre-service briefings and daily shift handovers.
• Maintain accurate records of sales, feedback, breakages, and staff attendance when required.
• Support management in implementing promotional activities and special events.

Qualifications and Skills:

• Bachelor’s Degree in Hotel Management (BHM) or a Diploma in related field.
• 2–3 years of experience in a supervisory role within F&B operations of a 4/5-star hotel.
• Strong knowledge of food and beverage service standards, particularly Chinese cuisine and service etiquette will be a plus.
• Excellent interpersonal, leadership, and guest-handling skills.
• Strong attention to detail and organizational ability.
• Good command of English; Mandarin or other Chinese dialects is an added advantage.
• Ability to lead a team, multitasks, and resolves conflicts effectively.
• Familiarity with POS systems (e.g., Aegis) and basic MS Office applications.

Preferred Attributes:

• Prior experience in Chinese or Asian-themed fine dining restaurants or banqueting.
• Flexible, reliable, and able to work under pressure.
• Passion for hospitality and guest service excellence.
• Cultural sensitivity and ability to work with diverse teams.

Job Title: Front Office Supervisor

Department: Front Office

Location: Jiuding Joy Hotel, Amritmarg, Thamel, Kathmandu

Position Type: Full-Time

Position Summary:

The Front Office Supervisor plays a key role in ensuring smooth daily operations of the front desk and guest services in a 4/5-star Chinese hotel. This role involves supervising front office staff, ensuring seamless guest check-in/check-out, handling guest concerns, and upholding service standards. The ideal candidate is service-oriented, detail-focused, and capable of leading by example in a fast-paced hospitality environment.

Key Responsibilities:

• Supervise the front office team including receptionists, bell staff, and guest service agents 
• Smooth check-in/check-out for all guests.
• Handle guest queries, feedback, and complaints with courtesy, efficiency, and discretion.
• Monitor daily room availability, booking status, and VIP arrivals.
• Coordinate with Housekeeping and other departments to ensure timely room readiness.
• Train and guide new and existing front desk staff on hotel standards, SOPs, and guest handling procedures.
• Perform shift handovers with accurate communication of guest requests, incidents, and room statuses.
• Maintain the appearance, cleanliness, and functionality of the front desk area.
• Verify billing information, charges, and payments; resolve billing discrepancies.
• Assist in managing reservations, room allocations, and walk-in guest inquiries.
• Enforce safety, security, and emergency procedures as needed.
• Generate daily activity reports and support the Front Office Manager in administrative tasks.

Qualifications and Skills:

• Bachelor’s Degree in Hotel Management (BHM) or a relevant hospitality discipline.
• 2–3 years of experience in a front office supervisory or senior front desk role in a 4/5-star hotel.
• Strong leadership and customer service skills.
• Good knowledge of property management systems (e.g., Aegis).
• Excellent communication skills in English; knowledge of Mandarin or another Chinese dialect is a plus.
• Calm and effective under pressure, with a solution-oriented mindset.
• Well-groomed, professional appearance and confident presence.

Preferred Attributes:

• Experience in similar roles in 4/5-star hotels.
• Understanding of Chinese hospitality culture and guest expectations.
• Strong organizational and multitasking abilities.
• Willingness to go above and beyond to ensure guest satisfaction.

Job Title: Food and Beverage Captain

Department: Food and Beverage Service

Location: Jiuding Joy Hotel, Amritmarg, Thamel, Kathmandu

Position Type: Full-Time

Position Summary:

The Food and Beverage Captain is responsible for supervising service operations in the assigned restaurant or outlet, ensuring smooth execution of dining services and guest satisfaction in line with star hospitality standards. The role requires hands-on leadership, guest service excellence, and effective coordination between service and kitchen teams.

Key Responsibilities:

• Supervise and guide service staff during shifts to ensure high-quality food and beverage service.
• Ensure all mise-en-place, table setups, and hygiene standards are completed before service.
• Greet guests warmly, assist in seating arrangements, and ensure prompt attention to their needs.
• Explain menu items, suggest food and beverage pairings, and take accurate orders.
• Coordinate with the kitchen and bar teams to ensure timely and proper food and drink delivery.
• Handle guest complaints and special requests professionally, escalating to supervisors if required.
• Monitor the performance of wait staff and provide on-the-job training and support.
• Ensure cleanliness and organization of the dining area before, during, and after service.
• Assist in managing inventory of service materials such as menus, cutlery, napkins, condiments, and POS terminals.
• Maintain billing accuracy and ensure guest checks are processed correctly.
• Ensure adherence to hotel SOPs, hygiene, and safety standards throughout the outlet.
• Support the planning and execution of event setups or themed F&B promotions when required.

Qualifications and Skills:

• Bachelor’s Degree in Hotel Management (BHM) or a related hospitality discipline.
• Minimum 2 years of experience as F&B Captain or Senior Waiter in a 4/5-star hotel.
• Strong understanding of food and beverage service techniques, especially related to Chinese and Asian cuisines.
• Good communication and interpersonal skills.
• Basic knowledge of restaurant billing systems and POS operations (e.g., Aegis).
• Excellent grooming, punctuality, and guest service orientation.
• Ability to lead a small team and work well under pressure.
• Fluent in English; knowledge of Mandarin or other Chinese dialects is a plus.

Preferred Attributes:

• Experience in Chinese specialty restaurants or banquet operations.
• Courteous, energetic, and service-minded personality.
• Cultural awareness and ability to deal with international and Chinese guests.
• Willingness to work flexible shifts including weekends and holidays.

Interested candidates can submit their CV to hr@jiudingjoyhotel.com 

Apply Now: Click Here